FAQs

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

It’s totally up to you, you can choose to create an account or simply checkout as a guest.

HOW MUCH IS SHIPPING?

We offer:

Insured Standard Shipping $4.95 on orders inside the US
Insured Standard Shipping $5.95 on orders from rest of the world

DO YOU OFFER FREE SHIPPING?

We sure do…

We offer Insured FREE Shipping on orders over USD90.00 and SGD100

HOW LONG DOES SHIPPING TAKE?

Less expensive shipping options give us ability to keep prices low and since our highly demanded stock is based all over the world - it usually takes 2-4 weeks for your package to arrive. And at the current situation of COVID19, the international shipping will be longer than usual due to the interruptions and shortage of human resources, custom routines, flights and others.

If you order more than 1 items from our store, the items will come to you separately since we have different manufactures and suppliers working for us from different locations. Don't be panic if you have missing items. These items will come in multiple packages. We will send you the tracking numbers and updates it all the times to the tracking system.

CAN I GET EXPRESS SHIPPING?

Yes! In most cases you can pay an additional fee for express shipping. Please contact us at hi@zenaritfy.com with any inquiries regarding faster shipping.

I HAVE A DISCOUNT CODE. HOW DO I USE IT?

See below image! All discount codes can be entered after clicking "checkout" on the cart page.

WHO RUNS ZENARTIFY AND OUR LOCATION?

Founded since 2018 by a small group of friends, we started our journey with the goal to provide designers, artists, fashion lovers and the innovators the essential tools and accessories at the best quality, best prices and excellent customer service. We're a passionate group based out of the United State and Singapore.

WHERE DO OUR PRODUCTS COME FROM?

Zenartify partners with merchants, artisans, and manufacturers from all over Asia and Europe.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

You can pay with all major credit cards through PayPal. We don't accept cash on delivery.

Exclusively to Zenart Studio in Singapore, we accept cash payment on the first session of the art classes or art workshops.

WHAT IS YOUR RETURNS POLICY?

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Please contact us at hi@zenartify.com. We'll happily refund or replace your purchase :)

Our full detailed return policy can be found here.

IF YOU ARE AN ARTIST, CAN YOU SELL YOUR PAINTINGS ON OUR PLATFORM?

Yes, you can do it. We appreciate your trust. Please send us an email at hi@zenartify.com with Title "Artist Registration" and give us sometime to contact you for the co-operation.